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Position Overview:
The Key Account Manager (KAM) is responsible for managing and expanding relationships with strategically important multinational accounts. This role focuses on delivering exceptional customer service, driving revenue growth, and ensuring the successful onboarding and retention of key accounts. The KAM will act as the primary liaison between the customer and the organisation, ensuring alignment between customer needs and company offerings. -
Customer Relationship Management:
• Develop and maintain strong, long-lasting relationships with key customers.
• Serve as the main point of contact for assigned accounts, ensuring a high level of customer satisfaction.
• Address and resolve any issues or concerns that arise, ensuring prompt and effective solutions.
Customer Onboarding:
• Oversee the onboarding process for new accounts, ensuring a smooth and efficient transition.
• Collaborate with internal teams to deliver technical support tailored to the specific needs of each
customer.
Communications Liaison:
• Act as the communications bridge between the customer and the organisation.
• Facilitate clear and effective communication to ensure customer expectations are met and exceeded.
Revenue Forecasting:
• Develop accurate revenue forecasts for assigned accounts, based on market analysis and customer insights.
• Regularly review and adjust forecasts to reflect changes in customer needs and market conditions.
Revenue Growth:
• Identify opportunities for account growth and develop strategies to achieve sales targets.
• Create and execute account plans, including goals, strategies, and action plans.
• Propose and implement strategies to expand account revenue, including upselling and cross-selling of products and services.
• Monitor market trends and competitor activities to anticipate customer needs and adjust strategies
accordingly.
Account Planning & Insight:
• Create and execute strategic account plans that align with both customer objectives and company goals.
• Gather and analyse account-specific insights to drive decision-making and tailor strategies.
Pricing & Contract Review and Renewals:
• Review and negotiate pricing and contract terms with customers, ensuring competitiveness and
profitability.
• Manage contract renewals and amendments, working closely with legal and finance teams.
Customer Retention:
• Develop and implement strategies to enhance customer loyalty and retention.
• Address potential issues proactively to prevent churn.
Customer Support and Satisfaction:
• Ensure the timely and successful delivery of solutions according to customer needs and objectives.
• Address and resolve any customer issues or concerns promptly and effectively.
• Gather and act on customer feedback to continuously improve service delivery and customer
satisfaction. -
- Bachelor’s degree in Business, Sales, Marketing, Engineering, or related field.
- 8+ years of experience in Key Account Management or Sales, in manufacturing, ideally with an OEM or Tier 1 supplier, in investment casting or a relatable field in the metals processing industry.
- Proven ability to build and maintain strong relationships with multinational accounts.
- Strong sales skills with a history of achieving revenue growth through upselling, cross-selling, and strategic account management.
- Experience in contract negotiation and pricing, ensuring competitiveness and profitability.
- Proficiency in CRM software and strong MS Office skills for reporting and presentations.
- Excellent communication and collaboration skills, acting as a liaison between customers and internal teams.
- Problem-solving mindset with the ability to resolve customer issues promptly and effectively.
- Strong market analysis and forecasting abilities to adjust strategies based on customer insights and trends.
- Customer-centric approach with a focus on delivering exceptional service and driving customer retention.
More Information
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Andrew Prices
Head of Sales -
- A career ladder system, which defines the career progression path for employees based on their skills, experience, and length of service
- Integrated career progression framework with other processes in the organization as performance reviews, goals and OKRs, and promotion management.
- Internal Hiring – Advertising posts and promotion opportunities within the organization
- Providing employee development that readies workers for progression, such as training, coaching, mentoring, or involvement in special projects
- Regular Training Opportunities to develop skills at all levels
- Mentoring and Coaching schemes that give the individual’s the attention they need
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Remote Working
Medical Insurance
Life Insurance
Mental Well-being
Family Support and Care
Uniform
Paid Holiday
Learning Environment
Subsidised Healthy Meals
Work-Life Balance
Annual Health Check-ups
Teamwork
Safety and Working for the Community
Open and Transparent Culture
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Be curious
Researching our company will help you in your application and in subsequent rounds of interviews too. Find out about us and follow us on social media to know more about our company culture and values. It would be helpful for you to visit our website and know more about our products, people & processes. This will help you decide if a career with us is right for you, and ensure that you send in your application with relevant and correct information.
Complete the application
Every job has a specific set of requirements. In order to boost your chances of being hired, please send in a complete application with all supporting documents and information that is needed by our team. It is good to be accurate, truthful, and correct in your application. We would recommend that you review your application before sending it to us, and focus on quality of content rather than quantity of information.
Referrals
Referrals and references help boost job applications. Getting someone to write a testimonial or recommendation for you can certainly strengthen your prospects. Please be sure to include all contact details of the person who is referring you to us. We may contact the person to find out more about you, so making it a professional and honest referral will help you.
Follow the instructions
This is the biggest application tip that we can give you: read the instructions thoroughly before you send the application over to us. Following the instructions correctly & fully will ensure that your resume goes through the hiring process smoothly and gets processed by the right person at the right time. It will increase your chance of being called for an interview and getting hired.
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Resume screening
Send in your resume with all the information required. We usually take 10 working days to look over the applications and arrive at a decision – we promise to let you know either way. If your resume is cleared, you move to the next stage in the recruitment process.
Preliminary meeting
This can take place via a video call or a phone call, or even a direct meeting. This preliminary meeting gives us the chance to get to know you more and to clear you for the next round of assessment.
Assessment round
In this round, you will go through a technical or a functional assessment depending on the role that you have applied for. There is also a DiSC assessment round for candidates who apply to us for key roles.
Final interview
If you have made it this far then you get to meet the team leaders or top management of our company – depending on the job that you have applied for. The final interview helps us understand you even more before we hire you for the job.
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Sheffield has more trees per person than any other city in Europe and is considered to be one of the greenest cities in the UK. It nestles in the eastern foothills of the Pennines, surrounded by 7 hills, and 5 rivers. It suits relaxed, outdoor-friendly living which compliments the bustling city centre atmosphere.
The city has a long sporting heritage and is home both to the world’s oldest football club, Sheffield F.C. and two professional clubs, Sheffield United and Sheffield Wednesday. The city is home to two Universities, a thriving retail scene and many museums and galleries.