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As a field service engineer, he is responsible for ensuring customer satisfaction and operational efficiency within his territory. This includes providing appropriate solutions to customers, managing stakeholders according to our established processes, and submitting reports to the company on time.
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- Schedules objective based service tours for Min 15 days as per norms and timely reporting to concerned Area engineer.
- Visit and Reporting to branch once in fortnightly for 2 days.
- Direct visit and manage authorized service outlets in the area in all aspects to achieve the desired repair delivery time (2 days) ensuring consistent quality, cost effective and flexible service on weekly basis
- Responds and resolves direct customer complaints on time by direct visiting to field and provide the solution in 2 days.
- Verifies field performance of our products along with competitors' and highlighting field feedback / deviations including benchmarking features and mechanics' suggestions for continuous product up gradations.
- Appoints and standardize authorized service outlets as per annual service plan.
- Facilitates dealers with service backup for providing speedy service delivery to customers.
- Monitors spares stock at dealer shop / ASC for fast moving items against fixed reorder levels during regular weekly visits
- Creates awareness among dealers and shop mechanics on new products, component changes and corresponding service guidelines
- Lodges product failures along with failed components for fixing their root causes and further corrective action
- Processes warranty bills for payment as per the norms and procedures including spares replacements on FOC
- Reports all kind of service reports to H.O including unresolved warranty / spares issues and burning product complaints
- Participates in dealer meets, mechanics meets, customer meets and promotional programs like exhibitions, melas, van campaigns etc. organized by branches
- Monitors spares buffer stock at branch against stock norms and making liquidation initiatives for ageing spares
- Conducts field training programs to ASC/dealer/area mechanics and service or maintenance camps as per service plan
- Takes up additional tasks as and when assigned by branch and service team at H.O (customer survey, competitor study, ground water level data collection etc.,)
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- Diploma in Mechanical Engineering and Electrical Engineering or a related field.
- Minimum of 6 years of experience in customer handling or relevant field.
- Service engineers’ trainee needs not required any experience.
- Excellent problem-solving and decision-making skills, with a proactive and analytical approach to addressing challenges.
- Effective communication skills, both written and verbal, with the ability to convey technical information to diverse audiences.
- Strong commitment to workplace safety, with a thorough understanding of safety protocols and regulations.
- Ability to work collaboratively with cross-functional teams and foster a positive and productive work environment.
More Information
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- A career ladder system, which defines the career progression path for employees based on their skills, experience, and length of service
- Integrated career progression framework with other processes in the organization as performance reviews, goals and OKRs, and promotion management.
- Internal Hiring – Advertising posts and promotion opportunities within the organization
- Providing employee development that readies workers for progression, such as training, coaching, mentoring, or involvement in special projects
- Regular Training Opportunities to develop skills at all levels
- Mentoring and Coaching schemes that give the individual’s the attention they need
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Remote Working
Medical Insurance
Life Insurance
Mental Well-being
Family Support and Care
Uniform
Paid Holiday
Learning Environment
Subsidised Healthy Meals
Work-Life Balance
Annual Health Check-ups
Teamwork
Safety and Working for the Community
Open and Transparent Culture
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Be curious
Researching our company will help you in your application and in subsequent rounds of interviews too. Find out about us and follow us on social media to know more about our company culture and values. It would be helpful for you to visit our website and know more about our products, people & processes. This will help you decide if a career with us is right for you, and ensure that you send in your application with relevant and correct information.
Complete the application
Every job has a specific set of requirements. In order to boost your chances of being hired, please send in a complete application with all supporting documents and information that is needed by our team. It is good to be accurate, truthful, and correct in your application. We would recommend that you review your application before sending it to us, and focus on quality of content rather than quantity of information.
Referrals
Referrals and references help boost job applications. Getting someone to write a testimonial or recommendation for you can certainly strengthen your prospects. Please be sure to include all contact details of the person who is referring you to us. We may contact the person to find out more about you, so making it a professional and honest referral will help you.
Follow the instructions
This is the biggest application tip that we can give you: read the instructions thoroughly before you send the application over to us. Following the instructions correctly & fully will ensure that your resume goes through the hiring process smoothly and gets processed by the right person at the right time. It will increase your chance of being called for an interview and getting hired.
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Resume screening
Send in your resume with all the information required. We usually take 10 working days to look over the applications and arrive at a decision – we promise to let you know either way. If your resume is cleared, you move to the next stage in the recruitment process.
Preliminary meeting
This can take place via a video call or a phone call, or even a direct meeting. This preliminary meeting gives us the chance to get to know you more and to clear you for the next round of assessment.
Assessment round
In this round, you will go through a technical or a functional assessment depending on the role that you have applied for. There is also a DiSC assessment round for candidates who apply to us for key roles.
Final interview
If you have made it this far then you get to meet the team leaders or top management of our company – depending on the job that you have applied for. The final interview helps us understand you even more before we hire you for the job.